Booking and Ticket Queries
When will I receive my tickets?
If you bought online, you should have been sent your tickets shortly after receiving your order confirmation on the day of your purchase. Your e-tickets can also be located by logging into your Birmingham Hippodrome online account if you have one and going to your Upcoming Events page.
Postal tickets will be sent out to reach you within a week of the performance date.
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Post-Purchase Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
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Email Us
Email Us
I should have been sent my tickets by email, but I am not seeing them in my inbox. What can I do?
Please check your junk or spam folder for your tickets, as tickets can sometime end up in there. Tickets are sent from the email addresses onlinequery@birminghamhippodrome.com or tickets@birminghamhippodrome.com and will have the subject heading of “Your tickets”. If you can’t find them don’t worry – we are happy to resend or arrange for tickets to be available to collect at the box office. To request this please contact us.
You can access e-tickets at any time by logging into your account and viewing My Bookings.
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Post-Purchase Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
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Email Us
Email Us
I can’t find the details for the booking that I’ve made, can you re-send a booking confirmation to me?
Yes, we are happy to re-send a confirmation of your booking to you by email. If you have an account with us, you can also access your booking by logging in on our website and going to your Upcoming Events section. To request a copy of your booking confirmation, please contact us below.
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Post-Purchase Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
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Email Us
Email Us
Can I cancel my booking or exchange my tickets?
Tickets cannot be cancelled by the booker and are non–refundable. We may only accept tickets for resale 48 hours before a performance when all other tickets have been sold. The selling patron will be charged £2 per ticket. The buying patron will pay full price. Successfully resold tickets can be refunded back to the original payment method the following working/business day. Any unsold tickets are not refundable.
We recommend adding refund protection at the time of booking through TrustPilot recommended supplier, Booking Protect, who will charge 7% of the booking. Click here for more information on refund protection.
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Post-Purchase Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
Can I purchase tickets at the counter/Box Office in person?
You can book tickets at our ticket sales counter when the theatre is open for a show. We open the ticket sales counter up to 90 minutes before the start of a performance, until 30 minutes after a performance has started. Our ticket sales counter will not be open on non-performance days.
Why can’t I leave a single seat when booking tickets for a performance?
Where possible we help to seat customers in our auditorium in a way that limits the amount of single seat spaces, to ensure that as many people as possible can enjoy our performances. If you are having difficulty in bookings the seats of your choice, please do contact our team on the number below.
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Ticket Sales
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri.
Access and Accessible Performances
How can I book for Accessible Performances?
From Tue 18 July, customers with access needs can book tickets online once registered with our access scheme. To help us provide the best possible service, we’ve partnered with Nimbus Disability and The Access Card; a universal way of communicating your access requirements. For more information, please visit our Access Registration Scheme FAQs.
A list of all the current Accessible Performances available can be found here.
Tickets for our access performances can also be booked over the phone. Please call us on the number below and our helpful team will be happy to guide you.
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Access Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
How can I book for Relaxed Performances?
Relaxed performances can be booked online or over the phone. A list of current Relaxed performances and more information can be found here.
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Access Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
What Accessible Facilities do you have?
We are always striving to provide the best facilities for our customers that require assistance. There is lots of information on accessible facilities here. Can’t find what you are looking for? Please contact us below.
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Access Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
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Email Us
Email Us
What is a transfer seat?
A transfer seat is a seat type available in the Main Auditorium, usually located on the end of an aisle. This seat type allows easy transfer from a wheelchair (or similar support device) into a standard seat, for those guests that may have accessibility needs, but can comfortably occupy a standard seat. These seat types are available to book online or by phone. Please feel free to call our Access Line on the number below for futher advice.
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Access Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
What types of accessible performances are available?
Our accessible performances include British Sign Language (BSL), captioned, relaxed and audio described. Look out for the symbols for each when booking these online, or please call us on the number below for further information. You can find all information on our accessible performances here.
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Access Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
Can I book a wheelchair space, or other types of access tickets online?
From Tue 18 July, wheelchair spaces and other types of access tickets can be booked online, once you’re registered with our access scheme. For more information on how to apply to the access scheme, please visit our Access Registration Scheme FAQs.
If you would prefer to speak to a friendly member of our dedicated Access team, please call us on the number below.
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Access Line
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri and 12 - 6pm Sat, if we have a performance.
Before Your Visit
Do you have a car park?
Birmingham Hippodrome does not have its own car park although we can recommend The Arcadian Car Park, which is multi-storey. The address for this is 41 Bromsgrove Street, Birmingham, B5 6NU. They offer a Flat Rate for theatre-goers which is £7.50 when parking between 5pm and 7.30pm. This rate is valid until 11.30pm the same night. To get this rate, please pay when you arrive (this also helps you beat the queues to pay on the way out!). The car park now uses vehicle registration recognition when you leave.
What time should I arrive?
The theatre’s main doors usually open 90 mins before the start of a performance. The doors to the auditorium usually open 30 minutes before.
Where can I find the running times for my performance?
Performance times are usually available from a week prior. Running times are available online on the page for the production you are seeing – just find the production under the ‘What’s on’ section of our website, select ‘More info & book’ then select the ‘Information’ tab. Please check our website and social channels, as the date of your visit approaches for the most up to date information. Alternatively we also update this information on our telephone options, which you can listen to by calling the number below.
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Ticket Sales
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri.
Can I take food and drinks into the auditorium?
For our live performances, drinks can be taken in the auditorium as long as they are in a plastic cup that is provided. No glassware is to be taken into the auditorium. Hot drinks must be in a cup with a lid. No hot food is permitted in the auditorium, but sweets are allowed. We recommend using one of our sharing cups to minimise any rustling noise. These are provided free of charge at the kiosks. No alcohol purchased outside of the theatre can be bought in to the building.
Can I pay by debit/credit card for purchasing sweets and programmes?
Yes! Our kiosks and bars both accept debit/credit cards.
What is your latecomers’ policy?
For our live performances, we are usually able to seat latecomers at a suitable break in the performance. The policy varies depending on the visiting company and which performance you are watching. We cannot guarantee that latecomers will be positioned in the seat that was booked until after the interval.
The Circle Lounge
How do I book a table in The Circle Lounge?
Tables can be booked online or by phone when you purchase tickets, or if you already have your tickets you can book a table online here. Just remember to choose the same date and time as your performance. If you’d rather book over the phone, just give us a call on the number below.
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Ticket Sales
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri.
Do I need to pay in advance for food?
When visiting The Circle Lounge prior to a matinee performance, we offer a beautiful Afternoon Tea which requires pre-payment on booking.
If your visit is prior to an evening performance, you can make a reservation with us and pay on the day.
Do you accept cash in The Circle Lounge?
We are a cashless venue, so we accept card or contactless payments only.
Do you have a children's menu in The Circle Lounge?
Yes, for matinee performances we offer a children’s afternoon tea and for evening performances we have a children’s menu available.
Our children’s menus are great for little ones up to around 10 years old.
Do you offer any discounts in The Circle Lounge?
Yes! Our Patrons, Friends and Creative Card members are entitled to discounts in The Circle Lounge.
We offer 15% discount for Friends and Creative Card members and 20% discount for Patrons off the evening menu prices. This discount covers your entire party. Discounts are not available on pre-booked Afternoon Tea’s.
I have an allergy. Do the dish descriptions mention every ingredient?
Our dish descriptions don’t always mention every single ingredient, so please ask your server who’ll provide an allergen menu. Our allergen menu covers the 14 allergens specified by the Food Information Regulations. When booking online or over the phone you can add a note about any dietary requirements, so we are aware before your visit.
After Your Visit and Feedback
What do I do if I have a complaint regarding my visit?
We would always prefer to resolve any problems at the time of your visit, so if possible, please ask any staff member to speak to a Duty Manager who are available pre-show and during the interval. You can also contact us below if you are unable to speak to someone on the day.
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Email Us
Email Us
I'd like to leave some feedback on my experience or a show.
Please contact us below if you would like to send us some feedback either on customer service or a show you have been to – we’d love to hear from you.
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Email Us
Email Us
What do I do if I have lost something at the theatre?
Please contact us below and we will check our lost property for your item and get back to you as soon as possible.
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Email Us
Email Us
Mailing List
How do I sign up to your mailing list?
To get updates from us by email and/or post, please register for an account and select your contact preferences. You can sign up online HERE.
I no longer wish to receive marketing information from you
From there you can amend your mailing preferences. Please allow for 30 days for any changes to take full effect. You will still receive information based information about any bookings you have made with us before and after your visit.
If you wish to have your account removed completely from our database, please contact us below.
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Account Removal
Account Removal
Memberships
How do I become a Friend of Birmingham Hippodrome?
Our Friends membership scheme offers a great range of benefits perfect for theatre fans. From only £50 per year you can enjoy priority booking, ticket savings, discounts on food and drinks and more. More information and how to join now online can be found here or if you prefer you can contact us by phone below.
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Join Now
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri.
I'm an artist/producer/creative - is there a membership for me?
Yes! You can sign up online for our Hippodrome Creatives Card where you can join the community, build connections and benefit from free rehearsal space and more. Find out more about Hippodrome Creatives Card here.
I'd like to know more about a Patron membership in order to support the theatre
Our Patrons scheme is a fantastic way to get more out of your theatre experience whilst playing a vital role in sustaining our charitable commitments.
A patron membership offers you the chance to get behind-the-scenes, be part of special events, be the first to know about and book premium seats for sell-out shows, enjoy discounts, and make use of our luxury VIP Proscenium Lounge.
You can explore the Patron levels and find out how to join here or contact the Fundraising and Development Team below.
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Fundraising Team
Currently unavailable
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Email Us
Email Us
Contact Our Teams
I'd like to buy tickets by phone
No problem! Please contact our friendly team on the number below. Our phonelines are open 10am – 6pm, Monday to Friday.
Our sales lines are closed on weekends and Bank Holidays. There are occasional changes owing to maintenance and staff training.
Calls cost 4.5p per min plus your phone company’s access charge.
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Ticket Sales
Sorry our phone lines are now closed. We are open 10am - 6pm, Mon to Fri.
I have a Press or Media enquiry
For press releases, images, interview requests, review tickets and general media enquiries, please contact a member of the Communications team here.
I'd like to bring a production to Birmingham Hippodrome
Thank you for your interest! Please contact the Producing and Artistic Development team below.
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Email Us
Email Us
I'm looking for job vacancies, volunteer roles or internship information
Fantastic!
We regularly offer positions across the organisation as well as volunteer roles and internships – for current information please look on our website HERE.
I'd like to know more about your Learning & Participation projects
By creating new experiences and crossing cultural boundaries within our local communities, Birmingham Hippodrome’s Learning & Participation Team offer highly innovative projects to a wide range of participants. More information about our Learning & Participation projects can be found online here or you can email the team below with an enquiry.
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Email Us
Email Us
I can’t find the answer to my query
If you have searched through our help centre and still can’t find the answer you are looking for, please contact us below and we can forward to the most relevant person.
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General Enquiry Form
General Enquiry Form