Can I pay with cash, BACS or cheque?
We are a cashless venue and only accept card and mobile payments at our Box Office, Coffee Bar, Bars & Kiosks throughout the theatre.
We only allow for BACS and cheque payments for Groups Bookings of 10+ people. Please speak to one of our Groups Sales Team to find out more.
Group Sales Line
What size bags are permitted?
Please only bring small bags that can fit under your seat (similar to the size you can carry onto an airplane) as our cloakroom is currently unavailable. Larger bags/suitcases over 40 x 25 x 25cm will not be permitted for safety reasons.
Can I leave before the end of the show as I have a train to catch?
Of course, and we are only a very short walk from New Street and Moor Street Station, please ask a member of staff for directions. If you are seated in the middle of a row and prefer to move to an aisle seat, please speak to a member of staff and we will try and move you.
Do you have booster seats available for children?
Booster seats are available as you enter the auditorium, just ask a staff member should you need one. There is no charge for the booster seat, we just ask you to leave them in the auditorium after the show.
Is there a dress code at the Hippodrome?
We do not have a dress code at the theatre. We just recommend that you wear something comfortable.
I'm seeing a show in the Patrick Studio - how do I find it?
The Patrick Studio is easily accessible from our Thorp St entrance or from Level 3 inside the theatre. Please ask a member of staff if you need pointing in the right direction.
Will there be show merchandise available?
For our live performances, most shows will have merchandise available for sale, this is generally in the main foyers entering the theatre.
Can I take food and drinks into the auditorium?
For our live performances, drinks can be taken in the auditorium as long as they are in a plastic cup that is provided. No glassware is to be taken into the auditorium. Hot drinks must be in a cup with a lid. No hot food is permitted in the auditorium, but sweets are allowed. We recommend using one of our sharing cups to minimise any rustling noise. These are provided free of charge at the kiosks. No alcohol purchased outside of the theatre can be bought in to the building.
Do you have a cloakroom?
Our cloakroom is currently closed. Please only bring small bags that can fit under your seat (like the size you can carry onto an airplane). Larger bags/suitcases over 40 x 25 x 25cm will not be permitted for safety reasons.
Can I pay by debit/credit card for purchasing sweets and programmes?
Yes! Our kiosks and bars both accept debit/credit cards.
The Circle Lounge & The Proscenium Lounge
For most shows, you can book into The Circle Lounge or The Proscenium Lounge.
View menu, packages and book The Proscenium Lounge here. If you’d rather book for The Proscenium Lounge by phone, please contact us below. The Proscenium Lounge must be booked in advance of your visit as there are limited spaces available.
We also have our Coffee Bar on Level 2/Front Circle Foyer, plus bars and kiosks on every level. There is more information and menus for The Coffee Bar here.
Do you have a car park?
Birmingham Hippodrome does not have its own car park although we can recommend The Arcadian Car Park, which is multi-storey. The address for this is 41 Bromsgrove Street, Birmingham, B5 6NU. They offer a Flat Rate for theatre-goers which is £7.50 when parking between 5pm and 7.30pm. This rate is valid until 11.30pm the same night. To get this rate, please pay when you arrive (this also helps you beat the queues to pay on the way out!). The car park now uses vehicle registration recognition when you leave.
What is your latecomers’ policy?
For our live performances, we are usually able to seat latecomers at a suitable break in the performance. The policy varies depending on the visiting company and which performance you are watching. We cannot guarantee that latecomers will be positioned in the seat that was booked until after the interval.
Can I take photographs in the auditorium?
For our live performances, photography and recording equipment is prohibited in the auditorium due to copyright law and to minimise any disturbance to the performers and other audience members.
Where can I find the running times for my performance?
Performance times are usually available from a week prior. Running times are available online on the page for the production you are seeing – just find the production under the ‘What’s on’ section of our website, select ‘More info & book’ then select the ‘Information’ tab. Please check our website and social channels, as the date of your visit approaches for the most up to date information. Alternatively we also update this information on our telephone options, which you can listen to by calling the number below.
What time should I arrive?
The theatre’s main doors usually open 90 mins before the start of a performance. The doors to the auditorium usually open 30 minutes before.