‘Cookies’ are simple files of text and numbers that are stored by your web browser on your device when you visit our website or apps or subscribe through marketing emails.
They enable an enhanced personalised experience for you by storing things such as your user details or preferences. Cookies are browser-specific so, for example, cookies that are created when you use Internet Explorer are not accessible if you then switch to using Google Chrome, or Firefox, or Safari. Cookies are also device-specific so, for example, cookies created when using your phone are not accessible when you switch to using your laptop. You can decide whether or not to allow cookies on your devices.
Processes: Process cookies help make the website work and deliver services that the website visitor expects. Without these cookies, the website cannot function properly.
Website: The website sets the following cookie:
PHPSESSID: this cookie sets a session ID for the time you are on the website.
TNEW: This cookie is an ID for your session on the website and is set for 30 minutes
AWSELB: This cookie is set for one day
Queue-it: This cookie is set for one day
Queue-it-hippodrome__________tickets: This cookie is set for one day
Queue-it-[uniqueID]: This cookie is set for one day
Session Cookies: These are an essential part of our ticketing website that enable you to purchase tickets with us. These are necessary for our website to function properly, so if you do decide to turn cookies off then you will be unable to add tickets to your basket or log in to your account.
Analytics and metrics
Google Analytics: Google Analytics is deployed on every page of our site, this records visitor activity on the site which allows us to understand where visitors are coming from and how they are using the website. We currently retain this data for two years after which it is permanently deleted.
If you do not want Google Analytics to record how you use our website then you can install the Google Analytics opt-out browser add-on.
Google Analytics sets the following cookies:
_ga: This cookie is used to track and report website traffic. This cookie is set for one year
_gid: This cookie is used to track and report website traffic. This cookie is set for one year
User preferences: These cookies are set to remember preferences set by the user. The website will set the following cookie:
Advertising: These cookies are set to ensure our advertising is targeted at the correct audiences. These change depending on the productions we present and agency use of different systems. Whenever we include links to external websites (eg. to the dedicated websites of the touring productions we present), other Privacy and Cookie policies will apply. Birmingham Hippodrome is not responsible for any external practices and we would urge all patrons to read the relevant policies.
Find out more about cookies here: