We are always striving to provide the best facilities for our customers that require assistance.
Getting to the theatre
Drop-off points are on Inge Street (next to the National Trust Back to Backs), entering the theatre through the main front doors on Hurst Street or Thorp Street, entering through our Thorp Street reception through to the main foyers.
The best approach to the theatre is on Hurst Street, with bus and rail stations less than half a mile away. Limited disabled parking is available on Hurst Street and Thorp Street. The Arcadian Centre Car Park has specially allocated bays with easy access to street level and only about 150 yds to our entrance. Wheelchair users and patrons with impaired mobility may prefer to use Thorp Street car park directly opposite our stage door which provide the easiest access to the theatre.
Inside the theatre
To gain entry to the theatre (Main Entrance, Hurst St), there are automatic doors with a push button on the right, leading to either 6 steps or a ramp into the main foyer area. If you’re looking for our Patrick Studio, this is easily accessible from our Thorp St entrance or from Level 3 inside the theatre.
Automatic doors and lifts are available for wheelchair users and we have wheelchair positions both in our main auditorium and Patrick Studio – which can be booked by calling us or in person at the box office.
We have accessible unisex and ambulant disabled toilets on all levels, plus low-level counter service. Circle Restaurant is also fully accessible.
Access Assistance Point
Our Access Assitance Point is located at the top of the ramp at the main Hurst Street Entrance. Here, customers can access the following:
- Access Sign Live via a Tablet
- Scribble Pad to communicate with staff
- Be issued with Headsets
- Request a lanyard for use during their visit
- Collect pre-booked wheelchairs
- Collect Ear Defenders
- Request assistance from staff members and ask any questions that they may have
Babies and Children
Buggies and pushchairs: These may be placed on the Stalls Foyer, behind the Front of House lift. All items are left at the owner’s risk.
Booster cushions: These are available for use inside the auditorium.There is no charge for the booster seat. We ask you to leave them in the auditorium.
Baby Changing facilities are situated next to the accessible toilets on the Front Circle Foyer (Level 2 in the lift) and Stalls Foyer (Level 1 in lift).
Ear Defenders are available and can be collected from the Access Assistance Point which is located at the top of the ramp at the main Hurst St Entrance.
Assistance dogs are welcome to go into the auditorium with you, however some performances have special effects eg: gun shots, smoke, haze. If you require a member of the Front of House team to look after your dog please register this when booking your tickets. Our trained Front of House team will toilet your dogs should you require. We do have wheelchair lounges that some audience members find useful for their dogs as there is more space for them to stretch out. Please ask for more details when booking.
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