We are always striving to provide the best facilities for our customers that require assistance.
Getting to the theatre
Drop-off points are on Inge Street (next to the National Trust Back to Backs), entering the theatre through the main front doors on Hurst Street.
The best approach to the theatre is on Hurst Street, with bus and rail stations less than half a mile away. Limited disabled parking is available on Hurst Street and Thorp Street. The Arcadian Centre Car Park has specially allocated bays with easy access to street level and only about 150 yds to our entrance.
Inside the theatre
To gain entry to the theatre (Main Entrance, Hurst St), there are automatic doors with a push button on the right, leading to either 6 steps or a ramp into the main foyer area. If you’re looking for our Patrick Studio, this is easily accessible from our Thorp St entrance or from Level 3 inside the theatre.
Automatic doors and lifts are available for wheelchair users and we have wheelchair positions both in our main auditorium and Patrick Studio – which can be booked by calling us or in person at the box office.
We have accessible unisex and ambulant disabled toilets on all levels, plus low-level counter service.
Access Assistance Point
Our Access Assitance Point is located at the top of the ramp at the main Hurst Street Entrance. Here, customers can access the following:
- Access Sign Live via a Tablet
- Scribble Pad to communicate with staff
- Be issued with Headsets
- Request a lanyard for use during their visit
- Collect pre-booked wheelchairs
- Collect Ear Defenders
- Collect receivers for our infrared amplification system
- Request assistance from staff members and ask any questions that they may have
Ear Defenders are available and can be collected from the Access Assistance Point which is located in the main entrance foyer at the top of the ramp.
Tour Guide system
In the Main Auditorium (Stalls only) and the Patrick studio we use a Sennheiser Wireless RF Tour Guide system for enhancing volume for each user or to provide Audio Description on these selected performances.
We have 3 different personal receivers available:
- HDE 2020-D-I earphones.
- EK 2020-D-II digital bodypack receiver to use with own headphones via a mini jack.
- EZT 3012 Induction neck loop with a EK 2020-D-II digital bodypack receiver for those with a hearing aid with a ‘T’ option
This system provides the show audio for every performance and the audio description/show audio & audio description mixed, for the selected performances above.
If you’d like a receiver for the Tour Guide system, just ask at our Access Assistance Point in the main entrance foyer.
Assistance dogs are welcome to go into the auditorium with you, however some performances have special effects eg: gun shots, smoke, haze. If you require a member of the Front of House team to look after your dog please register this when booking your tickets. Our trained Front of House team will toilet your dogs should you require. We do have wheelchair lounges that some audience members find useful for their dogs as there is more space for them to stretch out. Please ask for more details when booking.