We’ve put together a quick fire guide to getting your tickets for The Phantom of the Opera at Birmingham Hippodrome 29 July – 12 September 2020…


How do I get early access to tickets…?
Want to be first in line for the best seats in the house? Birmingham Hippodrome Friends get exclusive access to tickets from Tuesday 10 September at 11am. Friends also benefit from ticket discounts and access to VIP events, with membership starting at £50 for a year – click here to find out more and join.

When do tickets go on general sale…?
Tickets go on general sale from 11am on Thursday 26 September, click here to book or call 0844 338 5000 (4.5p per minute plus your phone company’s access charge).

Booking your seats – don’t stress!
There are over 95,000 tickets for 53 performances of The Phantom of the Opera; we expect it to be an extremely busy time but be patient and you will be able to book tickets.

Be prepared…
– Choose the date and time you wish to attend in advance (you can see a full list here) and have a couple of back-up options ready too
-Check your login details are correct and set up an account if you have not already done so
-Have your payment card ready to go
-Enjoy a cup of tea and a biscuit while you wait – we will get to you!


Why am I in a queue online…?
To ensure the website can continue to function under the pressure, when you click through to book your tickets you will enter a queue on the website. Please keep an eye on the queue as when it is your turn, you may need to click a link to take you to the next stage.

There will also be times where you will be unable to choose your own seat in the auditorium. If the website offers you ‘Best Available Seating’ and you wish to amend your seating once your booking has been processed, please contact the Box Office Post Purchase Enquiries on 0121 689 1060 and a member of the team will be more than happy to look into this for you.

Where is the best place to sit…?
The Birmingham Hippodrome auditorium is made up of the Stalls (downstairs) and Circle (upstairs). Both offer a clear view of the stage, with the Stalls being close to the action and a  gradual slope and the Circle offering more of a picture view of the stage with a steeper rake above those sitting in front of you. It’s all down to personal preference and how you wish to see the show.

There are some restricted views for this production, seats that offer a potentially restricted view are sometimes illustrated with a star instead of a dot on the website. At this stage, we cannot confirm if or how restricted these would be.

How many tickets do I need to qualify as a Group?
Groups tickets are for parties of 10 or more and go on sale at 11am on Tuesday 24 September – call 0844 338 7000 to book, group tickets are not available to book online.

Group bookings for up to 20 tickets can be reserved for 30 days before full payment is required. The reservation period can be extended to up to 90 days for groups booking more than 20 tickets (subject to availability).

When will I get my tickets?
If you have selected E-Tickets when making your booking, please allow up to one hour for these to reach your inbox from the time of booking. You should receive a confirmation within 5 minutes of booking. If you haven’t, please contact our Post Purchase Ticket Line on 0121 689 1060 (option 1) and a member of the team can check your account.

If you selected postal tickets, these will be posted within 7 days of your booking. You can also collect your tickets from our Box Office at any point. These will be available with your order number as soon as your booking is confirmed.

Where should I eat?
There are plenty of dining and hospitality options to make your visit even more special;

Circle Restaurant – from £19.50*
Enjoy a delicious, seasonal contemporary menu in our AA Rosette awarded restaurant, just steps away from your seat in the auditorium. Return to your table in the interval for dessert, coffee and drinks. Click here to book.

Ovation Experience – from £60pp*
Celebrate in style with family, friends or colleagues in your very own private room. Greet your guests with a glass of Laurent-Perrier, before enjoying a sumptuous three course meal. We’ll take care of the finishing touches and provide each couple with a show programme and sweet treats! Email or call Clare on 0121 689 3083 to start creating your event now.

Gala Evening – from £150pp*
Be part of our spectacular Gala Evening on Wed 9 Sep at The Phantom of the Opera. This major event for 150 guests brings together world-class entertainment, award-winning hospitality and trademark surprises. Enjoy a red carpet welcome, drinks reception premium show ticket, programme, delicious seated dinner and exclusive after-party for the ultimate Hippodrome experience. Email us to reserve your place now!

*Pricing subject to change