In order to prevent the spread of COVID-19, when visiting Birmingham Hippodrome, we will collect some information from you.
The Government has asked organisations to do this in order to help keep you, our visitors safe.
What data will we be collecting?
We will only collect the details of the person making the booking on behalf of your party. The data is the same information that we require in order to process a regular ticket booking.
- Your name
- Your telephone number
- An email address
- The date and time of your visit
Why do we need this information?
The Government and local council guidelines ask us to collect information that NHS Test and Trace may use in order to reduce the risk of a further COVID-19 peak.
Sharing your information with us means that NHS Test and Trace will be able to quickly identify people who have come into contact with someone who has tested positive for COVID-19.
NHS Test and Trace can ask those affected to take safety measures in order to avoid any further spread.
Whose information will we collect?
We will only collect the details of the person making the booking on behalf of their party.
What will we do with the information?
We will keep this information for these purposes for 21 days as currently stipulated by the NHS Test and Trace service. Should we receive a request for the information from NHS Test and Trace service, we will submit the data securely for them to follow up on.
Who is processing the data?
Birmingham Hippodrome is processing this data via our ticketing system and is the data controller.
Who will we share your information with?
We will share your information with the NHS Test and Trace system if they identify a visitor to Birmingham Hippodrome who has tested positive for COVID-19. In this case, we will share with NHS Test and Trace contact information for our staff and any visitors who may have come into contact with the visitor who has tested positive.
If a visitor to our venue informs us that they have tested positive for COVID-19, we will contact the NHS Test and Trace service and provide them with details of staff and any visitor who may have come into contact with the visitor who has tested positive.
We will not share your information with anyone else, unless we are required to do so by law, for reasons of public safety and in risk of harm or emergency situations.
How Long Will You Hold the Data For?
We will keep your contact information for 21 days in line with the NHS Test and Trace guidance.
We will keep the contact details you provided when you purchased a ticket for longer than 21 days as per our standard policy for the purposes of customer record keeping. You may change your contact preferences at any time as per our regular data protection policy.
You can contact us by email at firstname.lastname@example.org. You have the right to complain to the Information Commissioner’s Office: Information Commissioner’s Office (ICO) at ico.org.uk. Further advice and guidance from the ICO can also be found on the ICO website.