Tickets once purchased are non–refundable, and cannot be exchanged between performances. We recommend the order confirmation and tickets purchased are checked carefully, as mistakes cannot always be rectified. We may only accept tickets for resale before a performance, when all other tickets have been sold. All resale requests are at the Box Office’s discretion. The selling customer will be charged £2 per ticket. The buying customer will pay full price. Successfully resold tickets can be refunded back to the original payment method the following working/business day. Any unsold tickets are not refundable.
We recommend adding refund protection at the time of booking through Secure My Booking. Click here for more information on refund protection.
-
Post-Purchase Line
Post-Purchase Line
If your query is relating to an existing booking, please call our Post-Purchase Line on 0121 689 1070 with your order number to hand if you have it. Please note that we can only speak to the named booker for Data Protection purposes.