Here are some of our most frequently asked questions. If you can’t find what you are looking for then please don’t hesitate to contact us! We’re quite a knowledgeable bunch.
- Booking and ticket queries
What time does Ticket Sales open?
Ticket Sales opens from 10.00am and will be available until the start of an evening performance (excluding Bank Holidays if we do not have a performance)
I have an e-ticket – do I have to collect an actual theatre ticket?
No your e-ticket is your ticket to gain access to the auditorium, alternatively you can show a member of the Front of House staff your ticket on your mobile.
How do I receive my Print At Home tickets?
You will be sent an email confirmation straight away and then within the next few hours a second email with a PDF attachment; these are your tickets. Please print the tickets and bring with you on the day of the performance.
Can I cancel a booking?
Unfortunately not, we cannot cancel or refund tickets once purchased but we may be able to exchange to another day of the same show.
I've lost my tickets, will I still be able to get into a performance?
If you have lost your tickets, please get in touch with our information and sales team on 0844 338 5000* and we will issue duplicates for you to collect on the day of the performance, free of charge.
Can I book a wheelchair space online?
Wheelchair spaces can only be booked by calling us or coming in person to the box office at the theatre.
Can I bring my children with me?
To certain performances, yes. Please check the age guidance for the specific production you are looking to attend. We do not allow children under the age of 3 into the auditorium. Please see our terms and conditions for further details
- Before your visit
What time should I arrive?
We suggest that you arrive in plenty of time to ensure that you don’t miss any of the performance. The auditorium doors are open from approximately 30 minutes before the performance start time.
Can I take photographs in the auditorium?
Photography and recording equipment is prohibited in the auditorium due to copyright law and to minimise any disturbance to the performers and other audience members.
What is your latecomers’ policy?
We are usually able to seat latecomers at a suitable break in the performance. The policy varies depending on the visiting company and which performance you are watching. We cannot guarantee that latecomers will be positioned in the seat that was booked until after the interval.
Is there a cash machine nearby?
The nearest cash machine is located in The Arcadian across the road from the theatre, or by Tesco Express by the traffic lights on Bromsgrove Street.
Do you have a car park?
Birmingham Hippodrome does not have its own car park although we can recommend The Arcadian Car Park, which is multi-storey. The address for this is 41 Bromsgrove Street, Birmingham, B5 6NU. They offer a Flat Rate for theatre-goers which is £6 when parking between 5pm and 7.30pm. This rate is valid until 11.30pm the same night. To get this rate, please pay when you arrive. The car park now uses vehicle registration recognition when you leave.
- On the day of your visit
I'm seeing a show in the Patrick Studio - how do I find it?
The Patrick Studio is easily accessible from our Thorp St entrance or from Level 3 inside the theatre. Please ask a member of staff if you need pointing in the right direction.
What time does the performance finish?
When we know the running times of the performance they will be published on our website. We also display the end time of the performance in the foyer.
Is there a dress code at The Hippodrome?
We do not have a dress code at the theatre. We just recommend that you wear something comfortable.
Can I pay by debit/credit card for purchasing sweets and programmes?
Yes! Our kiosks and bars both accept debit/credit cards.
Do you have a cloakroom?
There is a cloakroom in the entrance foyer where you can leave coats and bags for a small charge. You will be given a ticket which you return after the performance in exchange for your items.
Will there be show Merchandise available?
Most shows will have Merchandise available for sale, this is generally in the main foyers entering the theatre.
Do you have Booster seats available for children?
We have a limited number of Booster seats available from our cloakroom (open 2 hours prior to a performance). We would recommend that you arrive early if your child requires one. Booster seats are available for a returnable deposit.
Can I take food and drinks into the auditorium?
Drinks can be taken in the auditorium as long as they are in a plastic cup that is provided. No glassware is to be taken into the auditorium. Hot drinks must be in a cup with a lid. No hot food is permitted in the auditorium, but sweets are allowed. We recommend using one of our sharing cups to minimise any rustling noise. These are provided free of charge at the kiosks.
Can I leave before the end of the show as I have a train to catch?
Of course, and we are only a very short walk from New Street and Moor Street Station, please ask a member of staff for directions. If you are seated in the middle of a row and prefer to move to an aisle seat, please speak to a member of staff and we will try and move you.
- Food & drink
Is there somewhere to eat at the theatre?
We have lots of options for your visit please click on Plan Your Visit above and select Eat & Drink.
Can I pre-order interval drinks and refreshments for the Intervals?
You can pre-order interval drinks at any of our bars. They will be ready for you to collect from the foyer, this will help you enjoy your interval with the refreshments waiting there for you. Confectionery and Ice Creams can also be pre ordered.
What do I do if I have a complaint regarding my visit?
While you're at the theatre, please ask to speak to a Duty Manager. We would like to hear your comments and try to resolve them at the time of your visit. Any member of staff can contact a Duty Manager who are available pre-show, and also during the interval.
If you want to contact post visit, please use our Feedback Form.