When will I get my tickets?
If you book online, you will be allocated e-tickets. When making your booking, please allow up to one hour for these to reach your inbox from the time of booking. You will receive an order confirmation first and then your tickets will arrive shortly after.
You should receive a confirmation within 5 minutes of booking. If you haven’t, please contact us below and a member of the team can check your account. You can view your booking on the Upcoming Events page in your account section on the website.
If your query is relating to an existing booking, please call our Post-Purchase Line on 0121 689 1070* with your order number to hand if you have it. Please note that we can only speak to the named booker for Data Protection purposes.
*Local call charges apply.
Why can’t I select my own seats online?
Due to the high volume of traffic on the website, the interactive seating plan where you can select your own seat might be unavailable during exceptionally busy periods. The options on the booking page will give you the varying price of tickets – please select which price you would like to pay from the options, and you will be assigned the best available seating. Make sure to double check your row and seat numbers when you get to the checkout.
Why am I in a queue online?
To ensure the website can continue to function under the pressure, when you click through to book your tickets you will enter a queue on the website. Please keep an eye on the queue as when it is your turn, you may need to click a link to take you to the next stage. Keep the browser open and don’t refresh the page to ensure you keep your place in the queue. Please do not call us if you are in an online queue already.
Can I purchase tickets at the counter/Box Office in person?
There is no in-person booking available for The Lion King, outside our normal show opening hours, which will continue to be 90 minutes pre-show.
Is there a priority on sale?
Yes! Become a Friend of Birmingham Hippodrome from £50 per year, for exclusive early access for tickets. Friends tickets go on sale at 11am on Wed 12 Oct. Find out more about becoming a Friend here.